Returns and RefundsUpdated 4 months ago
100% Satisfaction Guarantee: We understand that not every product works for every person, and we want you to be happy with your purchase. If you are not fully satisfied with a product, you can request a refund or replacement within 30 days of receiving your order. However, to ensure fairness and avoid excessive use of this policy/use in a way not intended, we have implemented the following guidelines:
Product Taste or Effectiveness: If you are dissatisfied with the taste or feel that the product did not meet your expectations, we will offer a one-time refund or replacement. If you’ve previously returned the same product or made multiple similar claims, we may request additional feedback to better understand your experience and offer a unique solution.
Refund Limitations: Refund requests for large quantities/orders (e.g., 5+ units / $100+) of products based solely on taste or lack of effectiveness will be evaluated carefully. We may ask for more detailed feedback and offer a partial refund or replacement instead of a full refund in such cases. In addition, frequent/multiple requests within a short period of time (e.g., more than 2 in 6 months), we will offer a one-time resolution and note that future requests may be denied or limited.
Refunds are handled on a case-by-case basis. While we strive to ensure your satisfaction, we cannot guarantee a refund in every situation. Refunds are typically considered in the following cases:
Misshipments: If you receive the wrong item, we will review the situation and work with you to resolve it.
Damaged Items: If your order arrives damaged, please contact us immediately so we can assess the situation and determine the appropriate solution.
Lost in Transit: If your package is lost in transit, we’ll investigate the issue and determine the best course of action.
Customer Satisfaction Guarantee: If you are not fully satisfied with your purchase, we will evaluate your request for a refund based on the specific details of your situation.