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Shipping and Returns

Custom Fees

Beekeeper’s Naturals is not responsible for paying fees or rates charged by customs. It is the customer's responsibility to pay customs fees and rates. Beekeeper’s Naturals is also not responsible for orders that are held up at customs, damaged by cu

Customs Rates and Fees

International orders/shipments may be subject to inspection by customs officials in the country of delivery. Beekeeper’s Naturals is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to thi

Customs refusal

Beekeeper’s Naturals is not responsible for reshipping orders that are refused at customs. If customs refuses a package and sends it back to us, we can issue you a refund for the order only if the contents of the package are in sellable condition upo

Customs refunds

In the event a package is not returned to us by customs or is lost in transit, we cannot issue you a refund for the shipping fees. We are not responsible for paying for the package to be returned to us, nor are we responsible for reimbursing the cust

Where will my order ship from?

Orders to US addresses ship from our warehousing partner located in Texas.

Returns and Refunds

100% Satisfaction Guarantee: We understand that not every product works for every person, and we want you to be happy with your purchase. If you are not fully satisfied with a product, you can request a refund or replacement within 30 days of receivi

How are shipping rates calculated?

Shipping rates are calculated as a flat rate based on the weight of your order, the shipping method selected, and the region where your order will be shipped.