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Shipping and Returns

Custom Fees

Beekeeper’s Naturals is not responsible for paying fees or rates charged by customs. It is the customer's responsibility to pay customs fees and rates. Beekeeper’s Naturals is also not responsible for orders that are held up at customs, damaged by cu

Customs Rates and Fees

International orders/shipments may be subject to inspection by customs officials in the country of delivery. Beekeeper’s Naturals is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to thi

Customs refusal

Beekeeper’s Naturals is not responsible for reshipping orders that are refused at customs. If customs refuses a package and sends it back to us, we can issue you a refund for the order only if the contents of the package are in sellable condition upo

Customs refunds

In the event a package is not returned to us by customs or is lost in transit, we cannot issue you a refund for the shipping fees. We are not responsible for paying for the package to be returned to us, nor are we responsible for reimbursing the cust

Where will my order ship from?

We have shipping warehouses in Toronto, California and Georgia. Your order will ship from the warehouse that is located nearest to you.

Returns and Refunds

We 100% guarantee our customers’ satisfaction, so if you don’t love your product, we will provide a full refund. Please contact us at [email protected] and we’d be happy to help you with your return.

How are shipping rates calculated?

Shipping rates are calculated as a flat rate based on the weight of your order, the shipping method selected, and the region where your order will be shipped.